Trust Center

🌎 Data Residency

• ✓ Hosted on Microsoft Azure EU (West Europe)
• ✓ All customer case data stored within the European Union
• ✓ Customer case data hosted in the EU/EEA; some sub-processors process limited data internationally under transfer safeguards
• ✓ Irish registered company (EU jurisdiction)

🔒 Encryption

• ✓ AES-256 encryption at rest
• ✓ TLS 1.3 encryption in transit
• ✓ Encrypted database backups
• ✓ Secure key management (Azure Key Vault)

👥 Access Controls

• ✓ Role-based access control (RBAC)
• ✓ Multi-factor authentication available
• ✓ Session management & timeout
• ✓ Append-only audit logs with restricted administrative access

✅ Compliance

• ✓ GDPR-ready by design
• ✓ Data Processing Agreement (DPA) available
• ✓ Privacy by default settings
• ✓ Regular compliance reviews

🇬🇧 Cyber Essentials Plus

SAR Portal is operated by Sekhon IT Consultants Ltd., a Cyber Essentials Plus certified organisation — the audited level of the scheme, with the five controls verified by hands-on technical testing.

• ✓ Secure configuration
• ✓ User access control
• ✓ Malware protection
• ✓ Security update management
• ✓ Firewalls
• ✓ Independently audited (hands-on technical verification)

UK Government-backed scheme delivered by IASME on behalf of NCSC. Read more →

📞 Support & Response

• ✓ Email support response within 24 hours
• ✓ Priority support for Pro/Enterprise (4h SLA)
• ✓ Dedicated account manager (Enterprise)
• ✓ Security incidents prioritised immediately

☁ Infrastructure

• ✓ Microsoft Azure cloud infrastructure
• ✓ Automatic failover & redundancy
• ✓ Daily automated backups
• ✓ 99.5% uptime target (Enterprise SLA)